Matrix Studs

I gladly accept returns, exchanges and cancellations

Contact me within: 7 days of delivery

Return items back within: 14 days of delivery

Request a cancellation within:  2 days of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Earrings (for health/hygiene reasons)

Returns and exchange details

Refunds / exchange
I happily accept returns for refund or exchange. Please contact me within 14 days and return the item to me within 28 days. The item remains purchasers responsibility until it is safely received back by me. The purchaser is responsible for the return shipping costs.

Bespoke / personalised items 
Can only be returned if they are found to be faulty.

Earrings
Can only be returned if they are found to be faulty.

Questions about your order?

Please contact me if you have any problems with your order.

Shipping method
UK: For items over the value of £20 Royal Mail Special delivery or Signed For service is used
Everywhere else: Royal Mail International signed or International Tracked and signed service

Customs
Seller is not responsible for any customs / duty charges, should they arise. These remain the responsibility of the purchaser. 
Seller cannot be held responsible for any customs delays.