Delivery & Returns

DELIVERY 

 

STORE PICK UP - If you  are able to collect in person just click 'store pickup' and there will be no charge

 

UK DELIVERY

For orders up to £150 the shipping price is £ 3.70 via Royal Mail 48 Tracked and is fully insured

Order over £150 benefit from FREE shipping

 

INTERNATIONAL SHIPPING  

Orders have a flat rate of £17.99. Any tax and duty costs payable outside of the UK are the full responsibility of the customer. Items must be signed for on receipt.

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RETURNS & EXCHANGES

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We hope that you will be delighted with the jewellery that you have purchased! In the unfortunate case that you wish to return any item, you must contact me within 7 days of receipt of your purchase, stating the reason for the return. Please feel free to discuss any possible exchanges that may be appropriate for you.

 

Once a return has been agreed upon, please carefully package the items(s) to avoid damage. The jewellery must not have been worn, altered or damaged in any way.

 

Please include with the goods: your full contact details, reason for return and any agreed exchange you wish to make.

 

Other than where there is a fault with the item, the cost of returning it will be at your own expense. It is recommended that it is returned using either Royal Mail Recorded or Special Delivery to ensure safe delivery. 

 

Wendy Penrose Jewellery cannot accept responsibility for damaged or lost goods whilst in transit from the customer.

 

Refunds or exchanges will then be made to you within 14 days of receipt of the returned goods, conditional upon stock availability and in agreement with me

 

Any items that have been especially commissioned or made to order (ie bespoke items in a size/style/stone that is not normally made, engraved items) are NON- RETURNABLE.

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Please do feel free to ask any questions or queries that you may have before purchasing your chosen item.  contact@wendypenrosejewellery.co.uk or call 07732165284